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Frequently Asked Questions

Welcome to our Frequently Asked Questions page. This page can help you find answers to some of our most common inquiries. If you do not find what you are looking for, please visit our support page for information on how to contact our staff 24 hours a day.

Billing Issues

» I am not getting my receipt emails ...

» How do I cancel my VIP membership?

» What is +VAT?

» How do I update or retrieve my account info?

» How can I get a purchase refunded?

» Why am I blocked when I try to make a purchase?

» How do I add a new credit card?

» ERROR MSG: You can buy more credits when you are in the show.

» How will I be billed for this service?

Cam2Cam

» When is Cam2Cam Available?

» What kind of camera do I need?

» What is Cam2Cam?

Chat

» Why does the page layout look weird?

» Whisper Messages

Flirt Rewards

» Are there limits on how many Flirt Rewards points I can earn?

» What does the crest next to my username mean?

» What are my Status and Level Limits?

» Can a Guest earn points?

» How do Virtual Gifts work with Flirt Rewards Points?

» What can I get with my Flirt Rewards points?

» Can I purchase Rewards points with credits?

» How do I redeem my points?

» I think my points are wrong, who should I contact?

» How do I earn points?

» How far back in my site history are points accrued?

» Are there limits on what status or level I can reach?

» What are Flirt Rewards?

» What are Flirt Rewards Lifetime Status & Current Level?

General

» Why does my chat text appear in dark grey?

» What parts of the site are Free?

» What should I do if I get a strange email request?

» How does live chat work?

» What are the different customer types?

» Does Flash work with my MAC?

» How do Lists Work?

Group Chats

» When does the show end?

» What if the goal is reached before I pledge?

» How is this different from the old Group Chat?

» How are my pledges displayed in the chat?

» When will the Group Chat start?

» Is tipping allowed during a Group Chat?

» How many times can I pledge?

» Is Cam2Cam Available in Group Chat?

» What happens if the goal is not reached?

» How do group chats appear in my show history?

» What is Group Chat?

» What if I want to have a private show?

» What happens if I leave the show?

KIIROO Interactive Devices

» What software do I need to use a KIIROO device?

» What is KIIROO?

» What can I do if my device is not responding or is jerky?

» Can I get the movements of my device to be in sync with the live video?

» Can one performer control more than one customer at a time?

» Which show types support an interactive KIIROO device?

» In which rooms can I use my KIIROO device?

» What is the difference between the Onyx and Pearl devices?

Live Shows

» How Big is the Video in Private?

» It says I'm already logged in to a live show! Help!

» My Browsers Crashes / Java Errors

» How do I know if a performer is engaged in a Private Show?

» Will the performers use toys?

» What is Party Chat?

Login Issues

» I can't login, but no error is displayed

» If I use a screen name, will the model know it's me?

» Page Cannot be Displayed / McAfee Error

Play & Pay

» Which card is used for Play & Pay billing?

» Can I use Play & Pay for Group Chat?

» How do I set my own Play & Pay daily spending limit?

» Can I use Play & Pay for Show Offers?

» What is the Access Charge?

» Why can I not use Play & Pay for voyeur shows?

» What is my daily limit for the Play & Pay?

» Why do I see two shows listed on the same receipt?

» Can I still use credits if Im using Play & Pay?

» How quickly will you charge my card when I use Play & Pay?

» How do I turn Play & Pay on?

» How do I request a higher Play & Pay daily limit?

» Can I use Play & Pay for Tips?

Show Offers

» What happens if the performer ends the show early?

» What happens if I leave the offered show early?

» How do I make an offer?

» What is a Counter Offer?

» What is an Offer?

» What are Show Offers?

» How do I know if the performer is allowing me to offer a show?

Tipping

» How do I send a tip?

» What is a Tip Flood?

» Some users try to send fake tips. What gives?

» How much can I tip?

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