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Frequently Asked Questions

Welcome to our Frequently Asked Questions page. This page can help you find answers to some of our most common inquiries. If you do not find what you are looking for, please visit our support page for information on how to contact our staff 24 hours a day.

Billing Issues

» How do I update or retrieve my account info?

» Can I pay by mail?

» Why was I charged twice for the same purchase?

» Why am I blocked when I try to make a purchase?

» How will I be billed for this service?

» Why don't I see the credit for a voided purchase on my billing statement?

» Why was my account frozen after adding a new payment method?

» What is +VAT?

» ERROR MSG: You can buy more credits when you are in the show.

» Why was I charged $1 when I registered my credit card?

» How can I get a purchase refunded?

» How do I redeem my 120 free credits?

» I am not getting my receipt emails ...

» How do I add a new credit card?

Cam2Cam

» My Cam2Cam session will not start in my Chrome/Firefox Browser.

» Which browsers are best for Cam2Cam?

» Can I still use a browser that requires the Flash plugin for Cam2Cam?

» Why is my model's audio or video delayed or out of sync during a Cam2Cam session?

» What kind of camera do I need?

» What if I am not using Chrome of Firefox for Cam2Cam?

» The model cannot see and/or hear me.

» What is Cam2Cam?

Contests And Promotions

» What are Hot Nights Contests, and how do models win?

» Does a model need to opt-in to a contest?

» What is Flirt of the Year and how do models win?

» What is Flirt of the Month?

» How do models win Star of the Month?

» What is Model of the Week, and what do they win?

» How do models win Most Popular Model of the Week?

» What are seasonal contests and what are the rules?

» How do models win Freshest Face of the Week?

» What are daily promo contests and what are the rules?

» How do models win Flirt of the Day?

Flirt Rewards

» How do I redeem my points?

» I think my points are wrong, who should I contact?

» How do I earn points?

» How far back in my site history are points accrued?

» Are there limits on what status or level I can reach?

» What are Flirt Rewards?

» What are Flirt Rewards Lifetime Status & Current Level?

» How is my Flirt Rewards status determined?

» Are there limits on how many Flirt Rewards points I can earn?

» What does the crest next to my username mean?

» How do I send a Power Boost using my Flirt Rewards points?

» What are my Status and Level Limits?

» Can a Guest earn points?

» What is a Power Boost?

» Can I purchase Rewards points with credits?

» What can I get with my Flirt Rewards points?

» How do Virtual Gifts work with Flirt Rewards Points?

General

» What can I purchase with my credits?

» Why does the page layout look weird?

» Does Flash work with my MAC?

» Why does my chat text appear in dark grey?

» How do I purchase credits?

» Are Lovense Devices "Interactive" or "2-Way Interactive"?

» How does live chat work?

» What are the different customer types?

» What parts of the site are Free?

» How do I make my profile public or private?

» What should I do if I get a strange email request?

» What are Community Lists and how do they work?

» How do I create a user profile and add a photo or avatar?

Interactive Devices

» Do I need to generate and scan a new QR code if I switch model rooms?

» What is the difference between the Onyx and Pearl devices?

» Why can't my device control the Feel Connect Model's or vice versa?

» What should I do after I scan the QR code with my mobile device?

» What's the difference between Feel Connect and Lovense models?

» When can I control a Feel Connect model's device?

» When can a Feel Connect model control my device?

» How do I know if my device is in Bluetooth mode?

» What do you mean by a Feel Connect device being able to control another device?

» What software do I need to use an interactive device with a Feel Connect Model?

» How can I control a Feel Connect model's device if I don't have a compatible device?

» Which Feel Connect devices have the ability to control other devices?

» What can I do if my device is not responding or is jerky?

» Which Feel Connect devices have the ability to control and be controlled at the same time?

» What is a Flixband?

» Can I get the movements of my device to be in sync with the live video?

» Which Feel Connect devices can control other interactive devices (other than Flixband)?

» Does interactivity work in open chat?

» Can one Feel Connect performer control more than one customer at a time?

» Which Feel Connect devices have the ability to be controlled (but don't have the ability to control others)?

Live Shows & Show Types

» Is tipping allowed during a Group Chat?

» How do I use Performer Model Codes?

» What is Live Cams Mansion?

» Is Cam2Cam Available in Group Chat?

» What are Performer Deal Codes?

» My Browsers Crashes/I'm experiencing Java errors during live shows.

» Are Private Shows available during group chat?

» How do Group Chats appear in my show history?

» What's the difference between a Private Show and a Multi-User Show?

» What is Group Chat?

» It says I'm already logged in to a live show! Help!

» How do I start a private show?

» What is Party Chat?

» How do I know if a performer is engaged in a Private Show?

» What happens if I leave the Group Chat?

» What types of shows can I use Performer Deal Codes?

» Will the performers use toys?

Login Issues

» I misstyped my password and now I can't log in!

» Page Cannot be Displayed/McAfee Error

» If I use a screen name, will the model know it's me?

» I can't login, but no error is displayed

» Why can't I reset my password?

Model Interaction

» How can I be notified when a model I like is online?

» I have credits in my account. Why can't I use Flirt Phone?

» What is Flirt Phone?

» How do I join a fan club?

» Whisper Messages

» What is a fan club?

» Why am I not receiving notifications when a model I like is online?

Play & Pay

» Can I use Play & Pay for Tips?

» Which card will be charged for Play & Pay billing?

» Can I use Play & Pay for Group Chat?

» Can I use Play & Pay for Party Chat?

» How do I set my own Play & Pay daily spending limit?

» Can I use Play & Pay for Show Offers?

» What is the Access Charge?

» Can I use a pre-paid card for Play & Pay?

» How do I turn Play & Pay off?

» Why can I not use Play & Pay for voyeur shows?

» What is my daily limit for the Play & Pay?

» Why is Play & Pay unavailable for me?

» When can I use Play & Pay?

» Why do I see two shows listed on the same receipt?

» Can I use credits if I'm using Play & Pay?

» What is Play & Pay?

» When will my card be charged when I use Play & Pay?

» How do I activate Play & Pay?

» How do I get a higher Play & Pay maximum allowed daily limit?

Show Offers

» How do I know if the performer is allowing me to offer a show?

» What happens if the performer ends the show early?

» What happens if I leave the offered show early?

» What is a Counter Offer?

» How do I make an offer?

» My Offer Show ended early and I was still charged the full amount.

» What are Show Offers?

Tipping

» What is a Tip Flood?

» Some users try to send fake tips. What gives?

» How much can I tip?

» How do I send a tip?

VIP Features & Benefits

» Do the models know I am a VIP?

» Do VIP members get a discount for Show Pass?

» Are Feature Shows really free?

» What's the difference between the two VIP packages?

» Payment method for recurring billing

» How do I find a Feature Show?

» How do I manage my screen names?

» How do I cancel my VIP membership?

» Do VIPs get any free videos?

» How does my membership work?

» Do I get a discount when purchasinng videos?

» Do VIP memberships automatically renew?

» Why don't the VIP pictures load for me?

» What are the 90-day and 180-day VIP membership options?

» Does everyone see my text in gold?

» How do I change my text color?

Welcome Day

» What does it cost?

» How does it work?

» What is a Welcome Day?

» How will I know if a new model has a show?

» How many Welcome Day shows can I get?

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